Most orders require 5-7 business days to process from the time of purchase (Central European Time Zone). We do not process or ship orders on Saturday, Sundays or holidays. All orders will be sent from Norway. Signature upon delivery or tracking is not required, therefore Gevir shop is not responsible for any lost or stolen packages.
Customer will receive an email confirmation, with a link to view tracking information if that option has been paid for, once your order has shipped. In the case that the courier makes 3 delivery attempts, couldn’t reach the customer and has returned the package and the customer requests re-shipment of the item, the customer will be responsible for the re-shipping cost.
Once the order has shipped and/or the tracking number is sent to the customer, it is the customers’ responsibility to track and receive the package and change address if needed. If a package could not be delivered to the customer due to customers fault and sent back to Gevir shop, we will reach out to the customer via e-mail with the option of resending the package on customers expense or cancel the order. In the case of cancellation only the balance after deduction of shipping costs will be refunded. If the customer doesn’t respond to the email, after 1 week the order will be cancelled and refund will apply the same way described.
Return and Exchange Policy
Gevir shop will accept product exchange of any regularly priced, unworn, and unused merchandise within 7 days of receiving the merchandise and for one time only. Unfortunately we cannot accept returns of Hair jewellery for hygienic reasons, unless the item arrives broken. The items must be returned in mint condition and in its original packaging. We do not offer refunds.
Return to the online store
If you would like to send your return back to the webshop, we recommend that you use the goods in the goods, stick to the return address provided, and return the return receipt to the delivery point where you obtained your package. Overview of MyPack delivery sites can be found here: http://www.postnord.no/
A valid return assumes that the item is unused and in the same condition as when you received it, all brands and price tags will still be on. Items with make-up marks and the like are not considered to be original and can not be returned.
However, if you choose to return an invalid return, you will still not receive your money and the item will not be returned to you.
If we have made a mistake or if the product has a production defect, we will pay for the shipping back to us.
Return to our online store only applies to items purchased at gevirloves.com (not items purchased in one of our hair salons).
All exchanges are subject to availability.
Here is a step by step for exchange:
1- E-mail firstname.lastname@example.org
2- We’ll get back to you in 1-2 business days with the instructions on where to send your product for an exchange.
NOTE: WE STRONGLY RECOMMEND YOU OBTAIN DELIVERY CONFIRMATION OR SOME OTHER APPROPRIATE METHOD TO TRACK YOUR EXCHANGE. WE ARE NOT RESPONSIBLE FOR LOST OR MISDIRECTED EXCHANGES IF YOU DO NOT HAVE PROOF OF SHIPPING AND TRACKING.
International Shipping Terms and Conditions:
Orders that are designated for shipment to countries outside of Norway may be subject to local taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
*If the customer refuses to pay the duty and taxes at the customs and the package is returned to us, the customer is responsible for paying all the shipping charges (outgoing and incoming) which will be deducted from the customers refund. That amount is equal to the total item amount minus the shipping charge. For example: If the item was £100 and the shipping was £45 and the item was refused and returned, the refund will be £55)
The legal dealers of the brands we sell on our webshop:
Topshelf / Oribe, Depot
We are One / Aveda
Coty / Ghd
M.U.D Holding AS / Gevir X Miss Mathiesen, PeaceOnyou, Crystals
Icon Hairspa / O&M
Anne Cecilie Olafsen / Petit Pearls
Barnholdts / Mason Pearson